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Understanding our figure for outstanding reviews
Our website quotes an impressive figure for our average feedback from courses given, but how is this calculated, and how can you know that it's accurate?

Posted by Andy Brown on 10 May 2021

Understanding our reviews

At the top of most pages of our website is (at least at the time of writing this) the following claim:

The numbers will be different by the time you read this, but the gist should be the same.

What does this mean? Well, every night a stored procedure runs on our server to work out the average score for all delegates who have submitted feedback from training courses in the previous 3 years. Here's the SQL criteria used should anyone be interested!

-- only count last 3 years

and s.StartDate >= DateAdd(year,-3,GetDate())

How can you tell this is true? We invite anyone who has a serious enquiry about booking training to inspect our systems and database for themselves (we did look at getting one of the big consultancies to audit our figures, but the cost was prohibitive).

Out of these reviews, a fair number have generously agreed to let us quote what they've said on our website: you can read these attributed reviews here. Note that many large organisations ban employees from appearing to endorse suppliers, so there are many other reviews our delegates would like to share, but can't.

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